Refund Policy
Last updated: September 16, 2026
nova-s accepts return or refund requests for items that arrive damaged, defective, incorrect, or materially not as described. A request must be submitted within 30 days after confirmed delivery.
Eligible Issues
The item arrived damaged in transit
The item is defective or cannot be used as described
The item received is different from the item ordered
The item is materially different from its product-page description
Items and Situations Not Eligible
Change-of-mind, buyer's-remorse, or personal-preference returns, except where a statutory cancellation right applies
A customer selected the wrong product, flavor, size, or quantity
Opened, consumed, used, altered, emptied, contaminated, or customer-damaged items, unless the condition is directly related to an eligible reported defect
Returns sent without prior authorization
Nothing in this policy limits rights that cannot be waived under applicable consumer law.
How to Request a Return or Refund
Email support@nova-s.shop within 30 days after delivery. Include the order number, checkout email address, a description of the issue, and clear photos or video of the product and packaging. Do not send an item until return instructions are issued.
Return Shipping and Fees
For an approved damaged, defective, incorrect, or materially not-as-described claim, nova-s will provide return instructions and, when a physical return is required, a prepaid return label or reimbursement for the approved return-shipping cost. No restocking fee is charged for an approved eligible claim.
Approved returns are sent to:
nova-s Returns
2924 Armstrong Ave
Clifton Heights, PA 19018
United States
Inspection and Resolution
After an approved return is received, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another solution accepted by the customer and permitted by law. A claim may be denied if the returned item does not match the order or approved reason, or if requested evidence is not provided.
Refund Timing
Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may require an additional 5 to 10 business days to post the credit. We do not control financial-institution processing times.
Contact
Email: support@nova-s.shop
Phone: 3156774704